Manage your subscription

Everything is self-serve. You can pause a delivery, skip one, move the date, change your pack size, update your card or cancel, all without emailing us and without anyone trying to talk you out of it.

Getting in

Open your account. Enter the email you ordered with and we'll send you a six-digit code. There's no password to remember. Your subscription is under Manage Subscription.

Track your order

Your dispatch email has a tracking link in it. If you can't find it, open your account and it's against the order, or email us and we'll send it again.

What you can change

Pause for one or two months and it restarts automatically, with a reminder before it does. Skip a single delivery if you're still stocked up. Move your next date forward or back. Swap between the 1, 3 and 6-month packs at any time. Update your card. Cancel outright.

Before every payment

We email you ten days before a renewal is taken, telling you the amount, the date, and how to change or stop it. You will never be charged without warning.

Ask us something

Email lomasupplements@gmail.com. A real person reads every message and we reply within two working days, usually sooner. We can tell you what's in LOMA and how to take it, but we can't give medical advice. For that, your GP or pharmacist.

Cancelling

One tap in your account, effective immediately for future payments. We will offer you a pause first in case that suits better, but you never have to go through anything to reach the cancel button. If a payment has already been taken for a delivery on its way, see our returns page.