Terms of sale

These terms apply when you buy LOMA from this website. Please read them before you order. Nothing here affects your statutory rights.

Who you are buying from

LOMA is a trading name of Ben Webber, a sole trader based at Old Barn Cottage, Down Lane, Compton, Guildford, Surrey GU3 1DQ, United Kingdom. You can reach us at lomasupplements@gmail.com. We are not VAT registered, so no VAT is charged on your order.

What you are buying

LOMA Hair is a food supplement in capsule form, thirty capsules per month's supply, one capsule a day. It contains marine collagen, so it is not suitable for vegans, vegetarians or anyone with a fish allergy. It contains 14mg of iron and is not intended for women after the menopause, or for anyone with haemochromatosis or another iron overload condition. It is not suitable for under 18s. Full ingredients and doses are published on the product page and on the pack.

Prices, payments and your subscription

Every pack is sold as a rolling subscription. When you subscribe, you agree to a recurring payment that continues until you cancel. The 1-month supply can also be bought once, as a single delivery and payment with nothing further taken:

• 1-month supply: £45 every 30 days, delivery included. As a one-off, £50.
• 3-month supply: £89 every 90 days, delivery included.
• 6-month supply: £149 every 180 days, delivery included.

Prices include all taxes. There is no minimum term and no joining fee. We will always tell you the amount and the date before a renewal payment is taken. If we change the price of your plan we will give you notice in advance and you can cancel before the change applies.

Cancelling, pausing and skipping

You can pause, skip a delivery, change your pack or cancel at any time from your account, with no need to contact us and no retention process to get through. Cancelling takes effect immediately for future payments. A payment already taken for a shipment already sent is handled under the returns section below.

Your right to cancel under the Consumer Contracts Regulations 2013

You have the right to cancel this contract within 14 days without giving any reason. The cancellation period ends 14 days after the day you, or someone you name, receives the goods.

To cancel, tell us clearly in writing at lomasupplements@gmail.com. You may use the model cancellation form below, though you do not have to. To meet the deadline it is enough to send your message before the cancellation period expires.

If you cancel, we will refund all payments received from you, including standard delivery costs, without undue delay and no later than 14 days after the day we receive the goods back or you supply proof that you have sent them, whichever is earlier. We will refund using the same payment method you used. You bear the direct cost of returning the goods.

One exception. The right to cancel does not apply to sealed goods which are not suitable for return for health protection or hygiene reasons, if they become unsealed after delivery. If you open the seal on a pouch, the right to cancel no longer applies to that pouch. Unopened pouches are unaffected. [TO CONFIRM: have a consumer law solicitor confirm this exemption applies to food supplements]

Model cancellation form

To Ben Webber trading as LOMA, Old Barn Cottage, Down Lane, Compton, Guildford, Surrey GU3 1DQ, lomasupplements@gmail.com:

I hereby give notice that I cancel my contract of sale of the following goods: [describe]. Ordered on / received on: [date]. Name of consumer: [name]. Address of consumer: [address]. Signature (only if this form is notified on paper). Date.

Our 30-day money-back guarantee

Separately from your legal rights, if you are not happy with your first order, email us within 30 days of receiving it and we will refund it in full, including if you have opened it. This is a commercial promise offered in addition to your statutory rights, and it does not replace or reduce them.

Delivery

We deliver to the United Kingdom only. See our shipping and returns page for timings and costs. Unless we agree otherwise, we will deliver within 30 days of the contract being made.

If something is wrong with your order

Under the Consumer Rights Act 2015 goods must be as described, fit for purpose and of satisfactory quality. If they are not, you may be entitled to a repair, a replacement or a refund. Email us and we will put it right.

Complaints

Email lomasupplements@gmail.com and we will acknowledge within two working days and aim to resolve within fourteen. We do not currently subscribe to an alternative dispute resolution scheme.

Health information

LOMA is a food supplement and should not be used as a substitute for a varied, balanced diet or a healthy lifestyle. Nothing on this website is medical advice. If you are pregnant, breastfeeding or taking prescribed medication, speak to your GP or pharmacist before use.

Governing law

These terms are governed by the law of England and Wales, and disputes may be brought in the courts of England and Wales.