Shipping and returns

Where we deliver

The United Kingdom only, for now.

Cost

Free on every order, subscription or one-off.

Timings

Orders placed before 4pm, Monday to Friday, are posted that evening. Later orders go out the next working day. Delivery is by Royal Mail Tracked 48 and usually takes two to three working days after posting. In any case we will deliver within 30 days of your order, which is the statutory default under the Consumer Contracts Regulations 2013.

On a subscription, your next pack is sent before the last one runs out. You will get an email with the date and amount before each payment, and you can pause, skip or move the date from your account.

If it does not arrive or arrives damaged

Email us. If a parcel is lost in transit we will resend or refund, your choice. If anything arrives damaged, send a photo and we will replace it. You do not need to return a damaged item before we act.

Your 14-day right to cancel

You have 14 days from receiving your order to change your mind, for any reason or none, and a further 14 days to send it back. We refund within 14 days of receiving the goods or your proof of postage, whichever comes first, including standard delivery cost.

You pay the cost of returning it. The right does not apply to a pouch whose seal you have broken, because a supplement cannot be resold once opened. Unopened pouches are unaffected.

Our 30-day money-back guarantee

On top of that, if you are not happy with your first order, email us within 30 days of receiving it and we will refund it in full, even if you have opened it and started taking it. This is our own promise and it sits alongside your legal rights, not instead of them.

Returns address

LOMA, Old Barn Cottage, Down Lane, Compton, Guildford, Surrey GU3 1DQ. Email us before sending anything back so we know to expect it.